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F.A.Q

SHIPPING INFORMATION

At Tree Bangladesh, we offer a variety of shipping methods to ensure your order arrives in the most convenient way possible. The available shipping methods are:

  1. Standard Shipping – This is our most economical option, with delivery times ranging from 5 to 7 business days depending on your location.

  2. Express Shipping – For faster delivery, we offer express shipping, which typically arrives within 2-3 business days.

  3. Local Delivery – For customers within Dhaka, we offer local delivery, ensuring your order reaches you quickly and safely, usually within 1-2 business days.

Shipping times may vary based on your location and the availability of the items you order. You’ll be notified of your estimated delivery date when you complete your purchase.

Tracking your order with Tree Bangladesh is easy! Simply follow these steps:

  1. Visit our Order Tracking Page.
  2. Enter your order number and the email address associated with your account.
  3. Click on the “Track” button to view the status of your order, including its shipping progress and estimated delivery date.

If you experience any issues with tracking your order, feel free to contact our customer support team for assistance.

The delivery time for your package depends on the shipping method and your location. Here are our estimated delivery times:

  1. Standard Shipping – Typically takes 5 to 7 business days for delivery.
  2. Express Shipping – Delivered within 2 to 3 business days.
  3. Local Delivery – For Dhaka-based orders, delivery is usually within 1 to 2 business days.

Please note that delivery times may vary based on product availability and your location. Once your order is shipped, you will receive a tracking number to help you monitor its progress.

PAYMENT INFORMATION

At Tree Bangladesh, we offer multiple secure payment options for your convenience. You can pay using:

  1. Online Payment – We accept major debit and credit cards (Visa, Mastercard, etc.) through our secure payment gateway.
  2. Mobile Banking – We support popular mobile payment methods such as bKash, Nagad, and Rocket.
  3. Cash on Delivery (COD) – Available for select locations, allowing you to pay when you receive your order.
  4. Bank Transfer – You can also make a direct bank transfer. Please contact us for bank details and order processing instructions.

All transactions are encrypted and secure to ensure a safe shopping experience. If you have any questions about payment, feel free to reach out to our support team.

At Tree Bangladesh, we strive to ensure all product prices are accurate. However, in rare cases, pricing errors may occur due to technical issues or human mistakes. If a pricing error is detected, here’s what happens:

  1. Before Order Confirmation: If we notice a pricing error before your order is confirmed, we will contact you to inform you of the issue. You will have the option to proceed with the corrected price or cancel the order for a full refund.

  2. After Order Confirmation: If an error is found after your order has been processed but before shipping, we will reach out to discuss the next steps. You can choose to pay the correct amount or cancel your order for a full refund.

  3. Obvious Pricing Errors: If a product is listed at an unusually low or high price due to an error, we reserve the right to cancel the order and issue a refund.

We apologize for any inconvenience and appreciate your understanding. If you notice a pricing discrepancy, please contact our customer support team for clarification.

At Tree Bangladesh, we value your privacy and ensure that your personal information is handled securely. Here’s how we use your data:

  1. Order Processing – We collect your name, contact details, and address to fulfill your orders and provide delivery updates.
  2. Secure Payments – Your payment details are processed through a secure payment gateway and are never stored on our servers.
  3. Customer Support – We may use your contact information to assist you with inquiries, orders, or support requests.
  4. Marketing (Optional) – If you opt-in, we may send promotional offers and updates. You can unsubscribe anytime.
  5. Data Protection – We implement security measures to prevent unauthorized access to your information.

For full details on how we handle your data, please review our Privacy Policy. If you have any concerns, feel free to contact us.

ORDERS AND RETURNS

Placing an order on Tree Bangladesh is simple and hassle-free! Just follow these steps:

  1. Browse Products: Visit our website and explore our wide range of trees and plants.
  2. Select Your Items: Click on the product you want, choose the quantity, and click “Add to Cart.”
  3. Review Your Cart: Go to your shopping cart to check your selected items. You can update the quantity or remove products if needed.
  4. Proceed to Checkout: Click the “Checkout” button and enter your billing and shipping details.
  5. Choose Payment Method: Select your preferred payment option (Online Payment, Mobile Banking, Cash on Delivery, or Bank Transfer).
  6. Confirm & Place Order: Review your details and click “Place Order.” You will receive a confirmation email with your order details.

Once your order is placed, you can track it using our Order Tracking Page.

If you need to cancel or modify your order, please follow these steps:

Order Cancellation:

  • Before Shipment: You can cancel your order by contacting our customer support team as soon as possible.
  • After Shipment: Once your order has been shipped, cancellation may not be possible. However, you can check our return policy for further assistance.

Order Changes:

  • If you need to update your order details (e.g., address, quantity, or product selection), please contact us immediately.
  • Once the order is processed or shipped, changes may not be possible.

If you have any questions or need assistance, our customer support team is here to help! You can reach us through the following methods:

📧 Email: Support@treebd.com
📞 Phone: +8801400200223
🌐 Contact Form: Visit Our Contact Page

Our team is available to assist you with orders, shipping, payments, and any other inquiries. Feel free to reach out, and we’ll be happy to help! 😊